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ERs seek to boost bottom lines with concierge services

Published
  • November 26 2012, 9:53am EST

(Bloomberg) — Just before her wedding this year, Ashleigh Kondracki came down with bronchitis and went to the emergency room. Instead of an onerous wait, the 22-year-old receptionist from Imperial, Mo., simply walked through the doors at SMM St. Clare Health Center and was seen right away.

Kondracki was able to breeze through the crowded waiting room because she went online and made a reservation from home, where she waited until her appointment.

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