Since the 2014 launch of Mercer’s private exchange, Mercer Marketplace has evolved to meet changing expectations of how a private exchange should operate. Now known as Mercer Marketplace 365, EBA spoke with Sharon Cunninghis, the firm’s U.S. health and benefits leader, about how the newly titled platform is focused on year-round client engagement. What follows is an edited version of the conversation.

EBA: As the private exchange market evolves, what changes have you made to your platform?

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