Dissatisfaction with health insurance rises
December 1, 2014 9:24 AM
Out of 43 industries, life insurance had the fifth-highest satisfaction rate, tying with five others that also had a score of 80 out of 100.
Health insurance earned a fourth-worst score of 70 behind airlines, cable companies and Internet providers a 4.1% drop that put health insurance at its lowest customer satisfaction rating since 2005. [Image: Fotolia]
Health insurance earned a fourth-worst score of 70 behind airlines, cable companies and Internet providers a 4.1% drop that put health insurance at its lowest customer satisfaction rating since 2005. [Image: Fotolia]
Primary care tops the list
The survey broke down satisfaction within each category. Access to primary care doctors was rated highest for health insurance with a score of 79. [Image: Fotolia]
Call centers rank lowest
Call centers had the lowest satisfaction, with a 68. [Image: Fotolia]
Plan options hold steady
Variety of plans to choose from remained steady at 71, and it was the only one of 10 health insurance categories that didn't decrease from last year. [Image: Fotolia]
Speedy approval appreciated
For life insurance, speed and efficiency with which the policy was approved ranked highest in satisfaction with an 86. [Image: Fotolia]
Agents are courteous, helpful
With an 84, courtesy and helpfulness of the agent was the only other life insurance category to score in the 80s. [Image: Fotolia]
Discounts rated poorly
Policy discounts received the lowest customer rating for life insurance with a 74. [Image: Fotolia]
Also see: Americans find only 3 things less satisfying than health insurance
