Get the people who know what theyre doing

1. Get the people who know what theyre doing

The best way to fix [exchange confusion] is to get the people who know what theyre doing to work with plans, said Craig Hasday, COO at Frenkel Benefits LLC in New York City, in a story about more HHS guidance on navigators released this month. Read the full story here: Feds: Navigators don't need E&O coverage

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3. Can be a long process

Our weakness is that we need to slow down and realize that networking and building relationships takes time and can be a long process, said Brad Sutliffe, director of employee benefits in Cambridge, Md., about the younger generation of advisers entering the industry. Read the full story here: EBA's top advisers under 35

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4. Mask the horrible impact

This is another in a string of extra legal actions taken by [the presidents] administration to mask the horrible impact his law will have on the economy and health care in the United States, said Rep. Darrell Issa (R-Calif.) in a statement about the employer mandate delay. Read the full story here: GOP challenges Obamas delay of employer mandate

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5. Wait times are in the hours

Blue Cross Blue Shield of Illinois is impossible to reach by phone on both the agent side and customer side wait times are in the hours, said Anne Petry, broker and consultant at Jaggi Insurance in Forsyth, Ill., just seven days before the end of open enrollment. A spokeswoman for the company responded saying that, on average, their call center times are down to two minutes. Read the full story here: Leading carrier tops broker frustrations in final lap of ACA enrollment

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