Executive Brief

The advantage in the next era of health plans belongs to innovators

Extend the power of your platform with generative AI that lowers costs, increases engagement, and helps you win on every metric that matters.

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The reality check: One in six adults now uses AI for health guidance₁, but they're not using your AI. They're relying on generic tools that can't access their health data, understand your benefits ecosystem, or guide them to the right in-network care.

Forward-thinking health plans have moved beyond basic chatbots. They're deploying conversational AI built specifically for health and care - AI that understands the key parts of your ecosystem, like your formulary, network, and benefits, and steers people toward smarter choices that deliver the best outcomes at the best value.

_{1Marley Presiado, Alex Montero, Lunna Lopes, and Liz Hamel.}_{Health Misinformation Tracking Poll: Artificial Intelligence and Health Information.}_{KFF, April 15, 2024. Kff.org. Accessed August 26, 2025.}