Advisers should work closely with health insurers to improve service fundamentals that drive employer satisfaction and commitment to benefit sponsorship, suggests new research that also identifies the best-performing vendors.
Such findings come at a critical time in health reform implementation, as analysts seek to understand employer frustrations and the potential impact on sponsorship. A controversial McKinsey survey said 30% of respondents would likely drop employee health care coverage in the years following the implementation of state exchanges, although other reports yield lower estimates.
