- Automatic disposition of work orders: Once a static tool calculating optimized routes, WFM software now analyzes real-time data and learns to improve algorithms over time. This approach helps to more accurately forecast required labor time per client and expected travel times between sites. Scheduled routes are optimized on the fly and automatically adjusted due to travel disruptions or cases of illness.
- Integrating and supervising subcontractors: Modern WFM solutions are designed to integrate external service providers into their planning, disposition and reporting processes. This allows utility companies, for example, to inform, manage and steer subcontractors as if they were employees.
