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Brokers have more data, technology and automation than ever. But that does not necessarily make it easier to see what is really happening inside a client’s benefits program.
Sometimes, a strong completion rate or high email opens can conceal deeper problems. That creates challenges, but it also can create opportunities for advisers. As more routine benefits work becomes automated, brokers can add more value by spotting problems clients may not recognize themselves.
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A senior VP and employee benefits expert at Gallagher explains what is being done to ensure oversight as AI becomes more widely used in the workplace.
Leading benefits professionals — and EBN Excellence in Benefits award winners — share how they are contending with rising health plan expenses.
For smaller organizations without dedicated human resources staff, routine tasks can mask bigger risks tied to employee disputes, benefits administration, and compliance requirements.
When speakers of other languages enroll with confidence, receive support and use plans wisely to contain costs and reduce claims, everybody wins.
New JD Power research finds employees with better retirement plan apps are more engaged, more likely to consolidate assets and more likely to stay invested.
