Two benefits experts, one in health care and one in retirement, are sure that Healthcare.gov will eventually get fixed. But they say the real flaws will be exposed after the website for the Affordable Care Act’s public health insurance exchanges is up and running.
“The website is going to get fixed, it’s just a question of when,” says Craig Hasday, chief operating officer of Frenkel Benefits LLC in New York City. “And once it gets fixed, they’re going to need help.” Hasday says he thinks “it’s hit home that there’s such a dirth of information” for the U.S. Centers for Medicare and Medicaid Services and that the government and its agencies are already turning to insurance professionals for help in sorting it out and getting people enrolled. He cites discussions he had with legislators while in Washington for a National Association of Health Underwriters leadership meeting at the end of October, in addition to leaked notes that CMS wants to add more brokers to the federal exchanges and is opening up more training classes and reaching out to professional organizations.
