From actual call center data glitches to hard-to-define input, brokers across the country on both the state and federal exchanges expect to be shorted for their work enrolling participants during the Affordable Care Acts first open enrollment period.
On AccessHealth CT, Connecticuts state-run exchange, the broker community is attached to 35%-40% of all enrollments in the state so far, according to Chris Mele, broker marketing and sales manager for the organization. AccessHealth CT is unique in that it opened two storefront locations staffed with both navigators and brokers at all times. Mele observed firsthand the tremendous amount of work done by the brokers who staffed the store.
