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Following a rocky rollout and jagged journey to the March 31 deadline, the Affordable Care Acts first open enrollment presented some expected and some out-of-the-blue challenges for carriers, agents and others tasked with enrolling some 7.1 million individuals on the health insurance exchanges.
Those challenges should serve as lessons and preparation exercises for the next open enrollment, several industry experts advise.
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As artificial intelligence continues to move into the mainstream, opportunities abound for eliminating confusion, personalizing content and improving outcomes.
Even as employers spend more on health plans, employees report confusion over coverage details, fueling calls for better communication and tools.
Experts suggest locking in this emerging alternative to traditional health insurance coverage to help stabilize soaring health benefit costs.
Healthbook+'s app allows employees to access personal medical information and offerings, and get trained AI-driven answers to health- and benefit-related questions.
Employees look for alternative healthcare coverage in the wake of rising premiums, sparking concern over care gaps and group plan disruption.
