It’s been a challenging year for employers, to say the least. Already facing steep increases in employee health costs, many companies are navigating reduced revenues, accommodating a newly remote workforce, and making difficult decisions about furloughs and layoffs. In this new reality, employers must consider innovative benefits strategies that meet the moment.
One of those strategies is care navigation. Sometimes called “concierge” care services, care navigation refers to services that help patients access and coordinate healthcare — particularly when multiple providers, sites of care and types of healthcare services are involved.
