During this year’s open enrollment, I’m guessing many employers moved to an online enrollment system. In today’s digital age, online enrollment is not only becoming more popular, but employees have come to expect it. Supporting this fact, I recently saw some data from a Guardian study that revealed the use of online benefits enrollment has more than doubled in five years.
However, the same study also revealed that even with online enrollment, benefit communication and engagement challenges still persist, leaving some employees underinsured.
