Of the 568 short-term disability, accident and critical-illness claimants with voluntary policies from Unum responding to an independent customer-satisfaction survey, 90% said they would recommend the carrier to their co-workers.
In addition, Market Decisions found that those who had received a claim payment between November 2009 and January 2010 gave high marks to Unum’s critical-illness coverage (86% were satisfied with the overall claims process and 84% would recommend the product). Respondents also were highly satisfied with Unum’s benefit communications and timely payments.
Unum, whose voluntary benefits business has grown 15% on average each year for the past decade, ranks second among for voluntary inforce premiums, according to a 2009 Eastbridge Consulting Group survey.
Register or login for access to this item and much more
All Employee Benefit News becomes archived within a week of it being published
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access