Of the 568 short-term disability, accident and critical-illness claimants with voluntary policies from Unum responding to an independent customer-satisfaction survey, 90% said they would recommend the carrier to their co-workers.
In addition, Market Decisions found that those who had received a claim payment between November 2009 and January 2010 gave high marks to Unum’s critical-illness coverage (86% were satisfied with the overall claims process and 84% would recommend the product). Respondents also were highly satisfied with Unum’s benefit communications and timely payments.
