Benefits Think I am not seeing a decrease or stoppage in outsourc…

I am not seeing a decrease or stoppage in outsourcing. I am seeing many clients revisiting the scope of services to determine if the scope should be expanded, if more focus should be given to further self-service functionality and how further productivity gains can be achieved. In some cases clients are starting to consider if any “high-touch” services can be brought into a more harmonized approach with TBO and HRO industry standard practices for delivery of services.