Speaking at the National Business Coalition on Healths annual conference Tuesday in Washington, D.C., Sandeep Acharya asked attendees to close their eyes and think of their last visit with their primary care physician. Do the words efficient and innovative come to mind? asked Acharya, vice president of strategy and new business at One Medical Group.
Most likely not. The doctor probably delivered great care, he said, but Acharya asked the audience if all of their questions were answered during the appointment. How long was the wait?
