If you are a state government seeking to build an exchange, or a carrier or brokerage firm managing a large book of business in the small group marketplace, what should you be looking for in a new system or outsourced solution?
The good news is that there’s no shortage of options. Players include e-brokers, big system integrators, “shopping” sites, defined contribution players, and new exchange vendors, as well as many outsourcing firms and technology firms. The bad news is that to the untrained eye, it’s very difficult to determine how these options differ and which solution is right for you.
