Like millions of Americans, Kelly Fristoe was anxious to see what the Affordable Care Act’s much-touted health insurance exchanges had to offer when the system went live Oct. 1. So much so, that he set his alarm for 12:30 a.m. Tuesday morning to take a look. Unfortunately, even at that early hour, the owner of Financial Partners in Wichita Falls, Texas, encountered what would become a common theme that day: technical difficulties.
“Nobody had much luck [Tuesday]. Show me a person who had luck getting people enrolled and I’ll eat a boot,” says Fristoe, president of the Texas Association of Health Underwriters.
