How Bank of America helps employees handle life’s biggest events

Published August 26, 2026 7:00 AM EDT Updated August 26, 2026 11:06 AM EDT 5 Min Read

Two employees talking, looking at paperwork, helping — Adobe Stock

Key insight: Learn about Bank of America’s strategy for supporting employees during major life events.
Expert quote: “There are always going to be moments in your life where you need help, and we want to be here.” — Sarah Firquin, SVP, head of Life Event Services, Bank of America
Supporting data: 49,000 cases handled by the specialized employee support team last year.
Source: Bullets generated by AI with editorial review.

Editor

Lee joined the EBN team in 2022, and covers areas including caregiving, employee health and wellness, healthcare innovation, and company culture. She created EBN's popular Benefits in Action and … Read full bio

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