By now, organizations have a much better understanding of the types of tasks and roles they can offload to artificial intelligence. But chatbots won’t be replacing more human-centric roles anytime soon.
According to a working paper from the Massachusetts Institute of Technology, the use of hyper-intelligent chatbots is raising productivity, decreasing inequality between workers and enhancing job satisfaction. In fact, 75% of respondents who implemented ChatGPT saw improvements in team morale, collaboration and collective learning. While there are positives to this partnership between AI and employees, there will always be a limit.
