AI’s practical uses may just extend to where many employees need it most — understanding their healthcare benefits.
Benefits brokerage Nava Benefits and Open AI have teamed up to launch Nava’s AI benefits assistant, a tool that offers guidance on individual health plans and real-time updates on deductible and out-of-pocket maximum usage. While Nava’s users have access to human benefits advocates (someone who can answer questions regarding their plan and resolve any claims or billing issues), this new AI tool featured on the Nava Benefits App is aimed at resolving comprehension-based questions and determining which problems need to be addressed by a Nava advocate.
