Technology

4 tech trends driving financial services

A technological revolution is transforming the financial services industry by empowering consumers to connect with each other and institutions, which is creating new opportunities for lower income consumers, asserts a report from The CSC Leading Edge Forum.

By Chris McMahon
Senior Editor
Insurance Networking News

Insurers: Improving distribution still key

In a business environment marked by increased customer demands, insurers have been forced to continuously monitor and revise their distribution strategies. One of those strategies is to provide excellent service to the producer as a way to retain and grow business. According to a new report issued this morning by Celent, from January 2010 to March 2012, more than 50 insurers across the life, annuities, health, or property/casualty industries licensed new systems that contained commission and producer management functionality.

Pat Speer
By Pat Speer
President
Speer Content Strategy & Development

Benefits Think 6 tips to engage Gen Y employees

Benefits are typically structured to reward and motivate employees who stay at the company for the long haul. For example, retirement rewards and paid time off usually get sweeter as time goes on. Dangling a long-term benefits carrot makes sense for driving retention right? — Perhaps not when it comes to Gen Y workers. As companies focus on attracting and keeping a pipeline of Gen Y employees, I maintain that, when it comes to benefits,…

Digging for dollars

As health care consulting and cost analysis become more and more complicated, brokers can help clients reduce costs by using data mining – a field that is constantly evolving with new technology and tools.

Brian M. Kalish
By Brian M. Kalish
Online Managing Editor, Health Care Group
SourceMedia

Online benefits made easy

With employers seeking to show the value of all their benefits in this ever-increasing competitive job market, Benefitfocus, a benefits technology company, recently debuted an online marketplace for employees to shop for benefits, voluntary products and more.

Brian M. Kalish
By Brian M. Kalish
Online Managing Editor, Health Care Group
SourceMedia

The time is right for summary plan information standards

When HHS published its template for a Summary of Benefits and Coverage my first thought was, "Wow, this looks a lot like the summary information available in my products and many other products on the market. Now we have yet another version of how to communicate benefits to consumers, and we have the government telling the experts how to do something we have been doing for years."

John Lamb
By John Lamb
VP and Group Head
EBIX

The next wave in benefit communication

It used to be commonplace to find employees of Las Vegas-based Insurcorp at the casinos at 2 a.m. Not to blow off steam after a long workday, but to continue it, conducting benefit meetings for graveyard shift staffers.

Elizabeth Galentine
By Elizabeth Galentine
Former editor-in-chief
Employee Benefit Adviser

Health plan execs shift focus to technology

Although the focus of discussion among health plan thought leaders who convened in Florida last month at The Managed Care Executive Group ran the gamut from care management to meaningful use, to medical informatics, payment reforms, HSAs and more, technology’s role in the industry’s success was evident.

Pat Speer
By Pat Speer
President
Speer Content Strategy & Development

Survey shows health research popular in social media

Forty-two percent of respondents have used social media to access consumer reviews of treatments or physicians, 30% have supported a health cause, 25% have posted content about their own health experiences and 20% have joined a health forum or community, according to the Health Research Institute of PricewaterhouseCoopers.

By Joseph Goedert
Senior Editor
Health Data Management

Top 10 predictions for connected health: Maximizing consumer engagement

Ongoing market dynamics and trends will affect the acquisition, implementation, and use of connected health technology by U.S. health care providers, payers, and consumers in the year ahead and beyond. Increased understanding of these forthcoming changes will help health care organizations and I.T. vendors optimize their strategic planning and investments. Overarching themes that run through IDC Health Insights' top 10 connected health predictions include mobile, social, “big data," cloud, and analytics. Health reform and market pressures to reduce costs and improve the quality of care will play a major role in shaping the following 10 themes and predictions.

Keeping it social

Within 30 minutes of being contacted, insurance agent Dal Watson had already added this reporter on most of his social media sites – Google+, LinkedIn and Twitter. And doing so with clients has brought him and other brokers who are on social media increased business, better reputations and stronger connections.

Brian M. Kalish
By Brian M. Kalish
Online Managing Editor, Health Care Group
SourceMedia

Success with incentives

Michael Dermer, president and chief executive of IncentOne, works with health plans, health service companies and self-insured employers to boost consumer and provider engagement. The Lyndhurst, N.J.-based company launched its first incentive program in 2004 and now has more than 350 customers.

The original social media technology

Many businesses are incorporating social media into their marketing campaigns and into their product and service offerings. But new technology does not always disintermediate. In the case of social media, the "original" social media technology is being integrated in new and innovative ways. So what is it? The plain old telephone. Increasingly, employees and consumers are using social media on their mobile devices or smart phones. At the end of the day, however, a smart phone is still a phone.

John Lamb
By John Lamb
VP and Group Head
EBIX

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