- National producer numbers falling off applications. “When we brought that up to HHS, it took them a bit of time, but they continually reported what was happening,” Buckner says. CMS discovered a glitch and fixed it. “It is no longer happening, which is huge for our folks because it is not only how they are paid but also a consumer protection to be able to see who is working with them,” she says. This is a major concern to ensure brokers are getting paid for their work, Nolan says. “Our tendency is to help people, regardless, we cannot work for free,” she adds.
- People at the call centers have been trained on “simple” agent and broker issues. “They are more familiar with how agents and brokers are registered,” Buckner says.
- Agents and have brokers now have their own newsletter from CMS, similar to what navigators and in-person assisters received since launch.
- CMS is also doing a lot more training and webinars for agents and brokers.
- CCIIO has a bi-monthly call with broker organizations “to touch base and hear what CCIIO is working on and we talk about some patterns we are hearing from members,” Buckner says.
Agent participation in federal marketplace grows
Published
4 Min Read
Brian M. Kalish
Online Managing Editor, Health Care Group
Kalish is a fomer managing editor of SourceMedia’s Employee Benefits Group.
