Allison De Paoli

A benefits adviser shares additional lessons learned about end-of-life care following the loss of a second parent, both from traumatic falls, within just seven months.

A benefits adviser shares the importance of advocacy and end-of-life care for the groups she serves.

The biggest challenges are understanding transparency, accuracy of information and equal access to care.

A plan of attack for finding and destroying targets can be used to eliminate pain points associated with healthcare claims.

Advisers need to provide sufficient communication prompts so that the employee populations they serve will know what to do when they need care.

In an industry that has yet to leverage technology, the combined shortage of doctors, nurses and the national blood supply has created a lethal cocktail.

The challenging U.S. economy serves as a reminder that with the right advice, employers still have control over their employee healthcare costs.

What to know about pharmacy benefit manager contracts.

Institute an outbound call center and don’t rely on overtaxed account management staff.