Employees say that because they’re increasingly responsible for more of their health care costs, they have higher expectations of their health insurance and benefits selection/enrollment experience, including access to benefit experts and online tools for research and enrollment. Advisers should be working with employers to determine the best tools for an employer’s workforce.
Most employees (89%) at least somewhat agree they expect more decision-making tools and support during their open enrollment/selection experience, according to the 2015 Aflac Workforces Open Enrollment Survey. But the research also found many tools useful for employees may not be made available by their employers, including access to benefit experts.
