The U.S. Centers for Medicare and Medicaid Services on Wednesday announced it has begun reaching out to brokers and agents to inform them of technology improvements, while industry groups and brokers alike remain unsatisfied.
CMS spokeswoman Julie Bataille told reporters on a conference call that the agency is letting agents and brokers know about “recent technological improvements” and now making sure that they are “trained to understand what those improvements are and what upgrades have gone in place.” She said that webinars are ongoing to continue to educate brokers. But National Association of Health Underwriters spokeswoman Kathryn Gaglione says her group hasn’t been contacted about more webinars and that professional organization-specific training with CMS hasn’t increased since the technological glitches started in October.
