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Employees have faced unique terrain throughout the COVID-19 pandemic, and open enrollment was no different.
In any other year, an employee would likely automatically renew benefits during their open enrollment period without a second thought. But the pandemic exposed flaws in open enrollment platforms and procedures throughout the country, and experts say long term changes are in the works for 2021 and beyond.
K. Jared Wright is a Summer Reporting Associate with Employee Benefit News. Send pitches to Jared.Wright@arizent.com.
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