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Amanda Eisenberg is a former associate editor of Employee Benefit News.
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The most effective strategies for open enrollment are expected to balance automation with access to trusted experts who guide employees on complex decisions.
Incorporating technology into the benefits selection process frees up time and energy better spent on human-centric areas of support.
Today's complex stressors require clearer access pathways and a company-wide commitment to mental health support.
As artificial intelligence continues to move into the mainstream, opportunities abound for eliminating confusion, personalizing content and improving outcomes.
Research shows a well-timed email is critical when seeking a quick turnaround, and that is especially true with urgent benefits documentation.
