- Adoption — understanding the technology is one thing, and you can rely heavily on your benefits broker for this, but the key to having a successful system in place is simply adopting and implementing it in the first place.
- Configuration — worry more about how the new technology will integrate with your current systems than focusing on customization aspects that many vendors are pushing
- Capability — a technology demo needn’t be flashy, it just has to be able to perform certain functions seamlessly; such as integration capabilities with a business’ payroll, HRIS and timekeeping system.
- Transparency — user-friendly tools that increase transparency for the consumer regarding benefit options are a no-brainer.
- Compliance — compliance tools must be an integral focus when considering benefits and payroll technology. Employers should demand that this is a cohesive part of their tech experience.
Annie Durkin
Director of Sales
Durkin is director of sales and business development at benefitsContinuum.
