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Brokers are “being very myopic if they believe a once-a-year interaction with a client will be enough,” one expert says.

The next chapter of enterprise analytics — and how payers can prepare

An HR professional recommends investing in your employees’ development to compete in a digital world.

A majority of workers want to remove tech from some hiring practices — but employer clients may convince them otherwise.

A majority of workers want to remove tech from some hiring practices — but employers may persuade them otherwise.

There is a need for more digital tool integration, but combining may be easier said than done.

There is a need for more digital tool integration, but combining may be easier said than done.

Adding quality metrics on physicians is just one advantage for the benefits industry — if it manages to evolve from its paper-based roots.

Adding quality metrics on physicians is just one advantage for the benefits industry — if it manages to evolve from its paper-based roots.

Clients want more cloud-based technologies for faster updates and easier integration, says PwC’s HR technology leader.

Employers want more cloud-based technologies for faster updates and easier integration, says PwC’s HR technology leader.

The chocolate maker has rolled out a virtual benefits assistant to help its employees understand their plan coverage.

The chocolate maker has rolled out a virtual benefits assistant to help its employees understand their plan coverage.

Interactive websites, mobile optimization and social media can give benefits administrators new ways of engaging with plan participants.

Interactive websites, mobile optimization and social media can give benefits administrators new ways of engaging with plan participants.

Chatbots are coming and “every single organization today would be wise to begin thinking and acting on the Fourth Industrial Revolution,” he says.

HR chatbots are coming and “every single organization today would be wise to begin thinking and acting on the Fourth Industrial Revolution,” he says.

Health data: your key to healthier employees and a healthier bottom line

A majority of employers cite problems dealing with the complex personnel, process and technology changes needed to modernize IT operations and enhance their ability to support business needs.

Artificial intelligence and machine learning have become essential for organizations to stay competitive. But adoption is lagging even among key decision-makers championing change.