Ben is one of the Lead Cognitive Solutions Architects working with IPsoft’s cognitive virtual agent, Amelia. He is working closely with pioneering global brands who are embracing a digital workforce to ensure Amelia is fully integrated into the teams she works with and delivers maximum business value. Ben has worked at IPsoft for close to a decade, during which time he has been a critical member of global network operations, lead the global service transition team, and has been a key contributor to IPsoft’s autonomic and cognitive services. Ben recently transitioned from the IPsoft headquarters in New York City to help establish a cognitive delivery center in Austin, Texas.
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