Jaideep �Jody� Bhagat is Senior Vice President and Head of Omnichannel Sales and Channel Engagement at U.S. Bank.� �In this capacity, he is responsible for all revenue generated through virtual channels including digital, 24 Hour Banking call center, and ATM.� His team is also responsible for integrating digital, phone, and ATM capabilities with the branch channel, so that virtual and branch channels enhance productivity of each other and deliver a superior customer experience.Mr. Bhagat has helped drive a $100MM+ digital transformation overhauling USBank.com, Mobile, Online Banking, and Online Account Opening platforms.�� As a result, U.S. Bank has enjoyed significant sales growth through digital channels.� In 2013-14, U.S. Bank has been acknowledged for its digital solutions including #1 online credit card experience from Keynote, #1 mobile app and most improved from Celent, and �Top 10 web experience out of 211 companies rated by the Temkin Group.� �Previously Mr. Bhagat held leadership roles in Customer Direct channel delivery with other top 15 banks.� He has a Computer Engineering degree from The University of Michigan and an MBA from Kellogg at Northwestern University.� Mr. Bhagat previously spent time in Boston and Sydney, Australia and now enjoys living in the San Francisco Bay area.
Like what you see? Make sure you're getting it all
Employee Benefit News provides the current awareness and insight benefit managers need to select, communicate and manage benefit programs to their employees.