Roberto is a Principal with PwC’s Consumer Finance practice and is responsible for leading the practice’s digital lending efforts. He has extensive experience in advising banking and lending clients on customer experience, strategy, operations and risk management.Roberto has over 15 years experience in the financial services industry in both a consulting capacity and also working for two of the top 10 global financial institutions. He is a frequent speaker at industry conferences and the author of several news articles as well as whitepapers on the topics of digital lending, customer experience, operational strategy, and target operating model design.Roberto is an MBA from the University of North Carolina at Chapel Hill, and is a Bachelor of Science in Business Administration from Universidad Panamericana in Mexico.
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