How Citi thinks about innovation, customer experience, and employee retention

Published Updated 24 Min Read
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Titi Cole, of the Most Powerful Women in Banking, talks about designing from the ground up, keeping employees happy and proud, and what U.S. banks can learn from other countries.

Titi Cole, who runs Citi’s Legacy Franchises unit, sits down with Chana Schoenberger, Editor-in-Chief of American Banker, to discuss her work running the businesses Citi has announced it will divest, as well as the innovation and design thinking that keeps the bank moving toward the forefront.

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