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Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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While generative AI can provide information, analyze data and answer questions, agentic systems can execute tasks, making knowledge critical.
Caregiving should be viewed as a measurable workforce issue directly tied to productivity, retention, employee wellbeing and long-term workforce stability.
As artificial intelligence continues to move into the mainstream, opportunities abound for eliminating confusion, personalizing content and improving outcomes.
In addition to finding success with a self-funded model, an in-house program gives Fello's employees access to cost-free primary and urgent care.
The company's Life Event Services team guides colleagues through resources and benefits that make major milestones easier to manage, and has worked on more than 700,000 cases over 12 years.
