Blue Cross Blue Shield launches AI tool to help people navigate their healthcare plans

Published 3 Min Read

A man sitting in a doctor's appointment.
Adobe Stock

Understanding the healthcare landscape has traditionally been a significant challenge for most people, but artificial intelligence may be the bridge the population needs. 

Fifty-three percent of employees don’t think they’re getting the most out of their healthcare plan options, according to a recent survey from the Harris Poll, and another 54% don’t fully understand what their current health insurance offers. As a result, around one in three adults say they are worried about being able to afford unexpected medical bills, as well as the cost of healthcare services for themselves and their families, according to KFF. 

Paola Peralta
Associate Editor

Paola Peralta is an Associate Editor at Employee Benefit News and has been with the team for five years. She is a proud UCF journalism graduate who got her start through a Dow Jones News Fund … Read full bio


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