Banco Popular de Puerto Rico

With so much emphasis on job qualifications, it’s easy to give little thought to certain personal qualities that, when combined with outstanding competencies, result in extraordinary performance. But it’s the star performers that are missing today, says sales expert John Graham, who shares seven signs that you've got one in your midst.

Benefit advisers in 2014 have had to keep abreast of a host of changes to the Affordable Care Act, new approaches to wellness, and the continued transition away from acting as a benefit broker and more as a trusted adviser. It’s been a busy year. Here are some of the top trends affecting the benefits industry in 2014.

From the complicated management of the health care exchanges to the sometimes daunting task of securing the nation’s supply of prescription drugs and medical devices, the Department of Health and Human Services faces many challenges today and will continue to do so in 2015 The Office of Inspector General has identified 10 of the top management and performance challenges for HHS.

Analyzing health data can be a boon to brokers, but only if the right tools are involved. Healthentic offers eight tips to help brokers better serve their clients.

The events of 2014 represent the strengthening of the broker's role as trusted adviser like never before. Straight from the mouths of industry experts and influencers as told in EBA's top stories, blog content and social media distribution, the top quotes of the year tell the tale of the expanding role of the employee benefit adviser.

The Affordable Care Act continued to dominate the conversation among brokers, many of whom spent the year dealing with a big shift in the way they conduct their businesses. EBA’s AdviserTV series showcased discussions on the major topics of 2014 — almost all of which focused on the ACA and private exchanges — with experts such as The Galen Institute’s Grace Marie Turner and our Advisers of the Year.

Customer satisfaction with their health and life insurance decreased over the past year, but consumers are still much happier with their life plan than health insurance, according to the American Customer Satisfaction Index, which surveyed 6,819 randomly chosen people between July and September.

From helping people save for retirement to guiding employers through the intricacies of the ACA to working with top-notch peers, employee benefit brokers and advisers share what they are thankful for this holiday season.

The Supreme Court in 2014 weighed in on key labor and employment cases, delivering opinions that promise to have significant ramifications for employers and benefit plans.

EBA's first-ever technology survey reveals how benefits agencies plan to invest in internal systems.