Ocean State Job Lot delivers extraordinary value to customers by valuing associates above all else. As they grew as a company, they had to navigate new Human Resources (HR) challenges. Ocean State Job Lot needed a solution to provide concierge service to their associates to guide them through their benefit options.
Their solution was personalized advocacy. Within the first year of implementation, they achieved:
- Total engagement: 49%
- Clinical engagement with nurses: 21%
- High-cost families engaged: 93%
- Member satisfaction: 97%