In the current "gold rush" of healthcare technology, many organizations are rushing to implement AI. While the market is flooded with AI companions, Collective Health is taking a different path: careful, responsible, and high-impact innovation.
Join us as we unpack our AI strategy, detailing how we utilize our unique position as a TPA with both the front-end member experience and powerful back-end data to build something new and powerful, how our strategic partnership with Google AI empowers us to deliver a secure, personalized experience, and how we are empowering our Member Advocates with real-time intelligence to offer members 24/7 virtual support.
Key Takeaways:
- Responsible Innovation: Understand our uncompromising commitment to privacy and safety, including our "do no harm" principles and secure infrastructure partnership with Google AI.
- The "Human-First" AI Model: Learn how we use AI to reduce friction and equip Member Advocates with predictive tools, resulting in higher accuracy, empathy, and improved CSAT scores.
- Navigation & Self-Service: See how our AI Companion and 24/7 tools allow members to navigate care and understand benefits on their own timeline.
