Two industry groups are joining forces this year to advance four technology-focused industry priorities that will help brokers by simplifying their workflow while also increasing customer satisfaction. The Independent Insurance Agents & Brokers of America’s Agents Council for Technology (ACT) and ACORD’s User Group Information Exchange (AUGIE) have determined to work together on the following goals:
1) ID Federation – This is a single login technology so agents can have one password for all computer-based systems. In essence, a broker would sign on to his or her computer in the morning and that would authenticate them on all of the different company and insurer websites they need to work on, says Jim Armitage, VP of Arcadia, Calif.-based Arroyo Insurance and chairman of the ACT group.
