Justin Stephani

Online expectations of insurers’ Web presences are higher than ever, according to a new report from Forrester Research, for a confluence of reasons; the economic instability has increased demand in certain sectors, insurance advertising is a billion-dollar venture, with most of it directing consumers to Web presences, etc. As a result, whether quote-seekers or self-serving policyholders, consumers expect sites to be available, easy to use and fast. And if a site doesn’t live up to these expectations, a competitor is only a click away.

The younger the employee, the more they will want a guaranteed income after retirement is the first takeaway for insurers from a Prudential survey about retirement planning.

The younger the customer, the more they will want a guaranteed income after retirement is the first takeaway for insurers from a Prudential survey about retirement planning.

In the midst of a gaping hole in life insurance coverage, Mintel Comperemedia, a research and consulting agency that specializes in direct marketing, released statistics regarding the life insurance sector’s marketing targets and finds that carriers are drifting further and further away from the bull’s-eye.

Half of America’s households (about 58 million) claim to be underinsured when it comes to life insurance, according to a new study from LIMRA. The study, “Trillion Dollar Baby Growing Up,” revealed as much as $17.5 trillion in untapped sales potential for the life insurance market.

For workers' compensation insurers, costs are going up as the market shrinks, according to a recent report released by the National Academy of Social Insurance, observing they are fighting to pay more for smaller slices of the pie.

For workers' compensation insurers, costs are going up as the market shrinks, according to a recent report released by the National Academy of Social Insurance, observing they are fighting to pay more for smaller slices of the pie.

A failure to process claims in a timely manner and a failure to use compliant policy forms top the list of complaints filed in the P&C and life/health insurance markets, according to Wolters Kluwer Financial Services. Other continuous challenges cited were a failure to properly embed regulatory requirements into claims, underwriting and distribution processes.

A Ward Group survey reveals guarded optimism amidst instability and market uncertainties.