Benefits Think Want better performance? Give your employees a break

Published 5 Min Read

Woman stretching sitting down with eyes closed in front of laptop
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Sometimes the simplest solution is the best one. When it comes to managing workplace stress, my favorite solution comes from Anne Lamott, an American writer, who said that “almost everything will work again if you unplug it for a few minutes… including you.” That’s more than just a persuasive anecdote. It’s actually backed by science. Taking a short break is not only good for our well-being, but it also improves our ability to focus and do our best work. 

My organization has been all-remote for four years now, and we’ve made several adjustments to prioritize the needs of our employees and try to keep them fresh and motivated. One such adjustment is a requirement that all inter-staff Zoom meetings end at twenty-five and fifty-five past the hour. That way, we all get at least five minutes to clear our heads, even on the busiest days. Judging by the company’s consistently high Employee Net Promoter Score (eNPS), this approach bears fruit.

Jennifer Lee
President and chief operating officer

Jennifer has 20 years' experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the … Read full bio


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