Banco Popular de Puerto Rico

AI and automation are rapidly entering the benefits space, promising smarter recommendations, faster issue resolution, and more proactive support for employees. This session explores how emerging technologies—from chatbots and virtual assistants to predictive analytics—are being applied across benefits administration and employee support.

Even the most robust benefits offerings fall short if employees don't understand or use them. This session examines how benefits technology is enabling more personalized, data-driven engagement—through targeted communications, decision-support tools, and year-round education strategies.

Legacy benefits systems often create inefficiencies, data silos, and poor user experiences for both HR teams and employees. This session explores how integrated benefits administration platforms are streamlining enrollment, eligibility management, compliance, and vendor coordination across increasingly complex benefits ecosystems.

Most employers have already introduced some level of benefits choice or flexibility—but how do we measure their success? This session takes a look at how today's customized benefits strategies are actually performing, and whether they're delivering measurable value.

Data and analytics play a critical role in understanding employee needs and shaping customized benefits strategies. This session explores how employers can responsibly use data—from utilization trends to employee feedback—to inform personalization while maintaining trust and transparency.

Customization often raises concerns about cost, administration, and governance. This session examines how employers are building flexible benefits frameworks—such as modular benefits, stipends, and choice-based plans—that can scale across growing and distributed workforces.

Nikkee Rhody, chief of strategy at Central Payments, and Shannon Huether, vice president of project management and implementations, explain how the company tailored every aspect of its hiring practice to make sure it reaches the talented women that other fintechs overlook.

Ellevest CEO and co-founder Sallie Krawcheck joins Chana Schoenberger, editor-in-chief of American Banker, to discuss how the investing world is changing and how women in banking and finance can succeed.

The founder of an ETF that tracks all American public companies with female CEOs sits down with American Banker Editor-in-Chief Chana Schoenberger to discuss why it matters if a company has a woman as CEO.