The 1%-2% of your covered population receiving specialty infusions drives 10–15% of total medical spend, and most benefits leaders have never seen what that care experience actually looks like from the member's side. This session closes that gap.
Join us for an unscripted, moderated Q&A with a Care Guide and an infusion nurse. You'll hear directly from the people managing the day to day treatment: what members experience navigating a hospital system on their own, how a dedicated Care Guide changes that from the first call forward, and what it actually means to have the same nurse for every infusion across an average of eight treatments a year.
No slides. No pitch. Just the unfiltered member journey — before, during, and after — told by the people in the room.
Benefits leaders and benefits consultants will leave with:
- What your members are actually experiencing in hospital and outpatient infusion settings today, and the friction points that lead to treatment adherence issues
- What dedicated care coordination actually involves — from the first member call through ongoing support — and what that means for treatment adherence and member experience
- How home infusion safety actually works in practice: home-readiness assessments, emergency medications, nurse training, and real-time escalation protocols
- A first-person account of what continuity of care looks like in practice: same nurse, every infusion
- Language you can use with members and internal stakeholders to explain home-based infusion care accurately and confidently
