Practice management

Commentary: Everyone has them — and loves them. Customers who never complain, who keep coming back, who pay promptly and who appear satisfied. But beware of passive customer loyalty, says sales pro John Graham.

Commentary: So you want to expand your centers of influence, but you’re not sure where to start? Daymark Advisors’ Jack Kwicien shares a simple idea that works. And best of all, it is easy to implement.

Humana Inc. said it has received 202,000 applications for health insurance through the Obamacare exchanges and reaffirmed its 2014 forecast citing better-than-expected Medicare membership growth.

Commentary: The other shoe dropped on Tuesday and columnist Craig Davidson isn't shocked.

Obamacare will reduce the total number of hours Americans work by the equivalent of 2 million full-time jobs in 2017, mostly among low-wage earners, the Congressional Budget Office said.

Set in Atlantic City, the 2014 Workplace Benefits Renaissance, held Feb. 24-26 at the Trump Taj Mahal, features a can’t-miss presentation from the head of the Employers Association on New Jersey breaking down the impact of the ACA on employers.

This group wants to be mentored, amongst other things, according to a speaker at TD Ameritrade Institutional’s national conference in Orlando.

The employer coverage mandate and other ACA requirements relevant to employer sponsors of health and welfare plans will be discussed in detail as part of the “ACA Update — What Went Right, What Went Wrong — And What Now?” presentation at the Workplace Benefits Renaissance on Feb. 24, 2014.

There are three big issues that agency owners think they can’t or shouldn’t do. Columnist Wendy Keneipp shares how to break them down.

Are you, or do you know, a top-notch benefits adviser under 35? Nominate your Rising Star today for possible inclusion in EBA's upcoming magazine.