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Kristin Broughton is a reporter for American Banker, where she writes about the business of national and regional banking.
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While generative AI can provide information, analyze data and answer questions, agentic systems can execute tasks, making knowledge critical.
The company's Life Event Services team guides colleagues through resources and benefits that make major milestones easier to manage, and has worked on more than 700,000 cases over 12 years.
The 2026 Excellence in Benefits winners are using AI to streamline operations and efficiently address employee concerns, but human judgment and empathy remain paramount.
The CRO of retirement plan provider Human Interest explains how employers can simplify retirement plans and boost participation.
Only 14% of workers let managers know they're struggling, according to a Headspace report, highlighting a missed opportunity for intervention.
