Banco Popular de Puerto Rico

Despite a down economy, customers are willing to pay for more quality from their health insurance providers, according to a recent survey. In fact, close to 50% of those queried say they are willing to pay more for quality customer service.

Almost half of employers surveyed in July by Colonial Life & Accident Insurance Company say they plan to add voluntary benefits to their plans within the next year.

With social media so pervasive in our daily lives, it’s easy overlook the fact that enterprise-ready tools to help companies capitalize on the technology are still nascent.

Speaking at EBA’s Workplace Benefits Mania in Chicago, John Penko points to the fact that in 2010, 51% of earnings in this country came from wages — the lowest percentage since the government started keeping records in 1929, and 18% came from government entitlement programs. Numbers that will continue to rise until they hit a tipping point.

A Ward Group survey reveals guarded optimism amidst instability and market uncertainties.

There is a need for an “extreme makeover” in the house of benefits with a delivery system built on partnership, collaboration, accountability and engagement — rather than competitiveness, says Larry Boress of the Midwest Business Group on Health.

A March 17th hearing on the Community Living Assistance Services and Supports (CLASS) Act had more of a July 4th sensibility, with fireworks igniting before the U.S. House Committee on Energy and Commerce Subcommittee on Health.

Insurance companies and investment firms offering retirement services to companies large and small are learning that attention to detail and improved communication with the plan sponsors and, indirectly, plan participants can dramatically improve their customer retention and satisfaction rates.

Bank of America Merrill Lynch’s retirement services unit is generating significant new business, much of it from existing clients of the bank.

In response to the 9.0-magnitude earthquake and tsunami that ravaged Japan on March 11, 2011, the Million Dollar Round Table and the Million Dollar Round Table Foundation have established the MDRT Japan Disaster Relief Fund. The MDRT Foundation has donated the first $50,000 to the fund, and MDRT will match donations up to another $100,000.