How technology can make or break client relationships

Technology is the most vital issue for benefits brokers today, says Andrew McNeil of Arrow Benefits Group, a benefits consulting and brokerage network.

“The benefits advisory arena is graying and getting older and a lot of people that we see are not embracing technology when clients want it,” McNeil says.

In this Lightning Round video, McNeil and Rosario Avila — Employee Benefit Adviser’s 2019 Advisers of the Year — also discuss bilingual employee engagement and how they get over differences as business partners.