As Citigroup’s Asia chief started his January COVID-19 briefing for the bank’s top executives, it quickly became apparent: The firm’s normal backup plans weren’t going to work.
Out went the idea of sending thousands of workers to alternate sites in New Jersey and elsewhere, replaced by a dash to secure more servers and routers to boost remote access. The scramble has changed not only how the bank is getting through this unprecedented crisis, but also how one of the world’s biggest companies is thinking about post-pandemic life.
