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Delivering quality health care benefits to an employee population has only become more complicated due to legislative policy and escalating claims costs – making consumer education and empowerment all the more important in containing cost increases.
“The role of consumer-employee engagement in being a champion for their own journey in health and health care is critical,” says Andrew Webber, president and CEO of the National Business Coalition on Health.
Koster is a Los Angeles-based freelance writer and former Employee Benefit News online managing editor.
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